Consumer Behavior Has Shifted Significantly During Pandemic, Survey Reveals

TROY, N.Y. — The COVID-19 pandemic has brought about an increase in telework and online commerce, and a significant decrease in the number of personal trips people are making. Understanding the effects of these rapid changes on the economy, supply chains, and the environment will be essential, as some of these behaviors will continue even after the pandemic has ended.

Surveys Reveal Significant Shifts in Consumer Behavior During Pandemic

TROY, N.Y. — The COVID-19 pandemic has significantly altered how people shop, how much they buy, the trips they take outside their homes, and the number of tele-activities — like work, medicine, and education — that have become commonplace. These changes were rapid and have tremendously impacted the economy, supply chains, and the environment.

Some Online Shoppers Willing to Try New Systems, But Wary of Workplace Delivery

TROY, N.Y. — Cardboard boxes being delivered to homes and businesses — one, two, even three packages at a time — are as ubiquitous as holiday lights this time of year. While most people enjoy giving and receiving gifts throughout the season, there’s increasing concern over the rise in congestion, emissions, and energy consumption associated with an influx of deliveries. A new survey conducted by a research team at Rensselaer Polytechnic Institute indicates that some online shoppers are open to receiving packages in another way, if it would help offset this growing problem.

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