Waste Management: The Internal Revenue Service as an Example of Efficient IT Management
Troy, N.Y. - Although the Internal Revenue Service has significantly improved its internal processes since it implemented its first major information technology (IT) system in the 1960s, the agency has spent billions of dollars over the years on mainly unsuccessful IT initiatives. Mark Nelson, a Rensselaer management professor, recommends tips that can help such a huge organization streamline processes, increase efficiencies, potentially save billions of dollars, and prevent a cycle of multiple IT failures.