New research from Rensselaer Polytechnic Institute shows that when service-industry companies respond with the right mix of rational and emotional cues that match the nature of complaints in negative reviews, it can positively impact the perception and ratings of future customers as well as the complaining customer.

GameFest, the annual student game development showcase hosted by Rensselaer Polytechnic Institute, will be held on Saturday, April 30 at 2 p.m.

The Paul J. and Kathleen M. Severino Center for Technological Entrepreneurship has announced the winners for the Spring 2022 Change the World Challenge.

New research from Rensselaer Polytechnic Institute shows that innovative business models that tap into extra warehouse space can be a potential solution for companies with changing demand requirements or tight fulfillment windows.

Rensselaer Professor Jonathan Dordick and collaborators from Rensselaer Polytechnic Institute and Albany Medical College have been awarded $500,000 from the New York State Biodefense Commercialization Fund to engage in research for the development of a Pentosan Polysulfate (PPS)-based nasal spray to block COVID-19.

Winners for the 81st annual McKinney Writing Contest at Rensselaer Polytechnic Institute were announced on April 6 in an in-person ceremony that featured a livestreamed reading by the Pulitzer Prize-winning author Colson Whitehead.

Rensselaer Professor Michael Amitay has been awarded $800,000 from the Department of Defense as part of the Defense University Research Instrumentation Program (DURIP) to engage in research to advance the study of unsteady aerodynamics.

As the demand for home deliveries from online purchases continues to increase, Cara Wang, an associate professor in the Department of Civil and Environmental Engineering at Rensselaer Polytechnic Institute, and Woojung Kim, a doctoral student in the same department at Rensselaer, recently published research showing that some, but not all consumers, will accept going to alternate delivery locations to get their packages rather than having them delivered directly to their front door.

Colson Whitehead, author of The New York Times bestsellers The Underground Railroad and The Nickel Boys, will speak virtually at the 81st annual McKinney Writing Award ceremony on Wednesday, April 6 at 7 p.m.

Rensselaer Polytechnic Institute President Shirley Ann Jackson announced that Dr. Francis S. Collins, Acting Science Advisor to President Joe Biden, and Dr. Richard N. Haass, President of the Council on Foreign Relations, will receive honorary doctorates at the Institute’s 216th Commencement on Saturday, May 21.