New research from Rensselaer Polytechnic Institute shows that when service-industry companies respond with the right mix of rational and emotional cues that match the nature of complaints in negative reviews, it can positively impact the perception and ratings of future customers as well as the complaining customer.
In-vitro fertilization (IVF) clinics that offer money-back guarantees (MBGs) for their services achieve a higher live-birth success rate with less aggressive treatments than clinics that do not provide money-back guarantees.
A student team from the Lally School of Management at Rensselaer Polytechnic Institute has been named a finalist in the Chicago Quantitative Alliance (CQA) Investment Challenge.
Commander Dave Latta '09, M.S., has been appointed Commanding Officer of the Navy Reserve Officers’ Training Corps (NROTC) program and Professor of Naval Science at Rensselaer Polytechnic Institute.
In an era when investors can easily find information online about company performance, are traditional reports created by sell-side analysts still useful? Research from Thomas Shohfi, assistant professor in the Lally School of Management at Rensselaer Polytechnic Institute, shows that these reports are a valuable resource for activist hedge fund investors which are some of the most sophisticated investors in the financial industry.
Nishtha Langer, an associate professor of business analytics in the Lally School of Management at Rensselaer Polytechnic Institute, co-authored a research paper that was recently selected as the Senior Scholar Best Publication Award for 2020 from the Association for Information Systems.
When an excise tax hike was levied on cigarettes, New York City taxi drivers who smoked were one and a half times more likely to cheat their customers by overcharging the fare than those who didn’t smoke. That finding comes from forthcoming research in Accounting, Organizations, and Society.
Nishtha Langer, an associate professor of business analytics in the Lally School of Management at Rensselaer Polytechnic Institute, has been named an associate editor for the peer-reviewed, academic journal, Management Information Systems Quarterly (MIS Quarterly).
With the recent award of a New York Life Science Entrepreneur Development grant from Empire State Development (ESD), the Lally School of Management at Rensselaer Polytechnic Institute will launch a life science entrepreneurship concentration within their Master of Business Administration (MBA) program.
Rensselaer Polytechnic Institute and Stevens Institute of Technology announced today that they have been awarded the first-ever National Science Foundation (NSF) grant to create an industry-university cooperative research center devoted specifically to financial technology and science.